Emerald produces over 100 industry events and media experiences every year, which means fast-moving timelines, thousands of contracts, and high expectations across the business. During a recent SIG webinar, Zach Margolis, IT Operations Analyst at Emerald, and Mari Carmichael, Head of Solutions Consulting at Levelpath, shared how Emerald replaced manual processes and scattered workflows with a centralized procurement solution that delivers clarity, speed, and collaboration.
Given their complex operational environment, Emerald needed a better way to manage procurement processes. Teams were relying on manual tools like email, shared drives, and disconnected systems to track vendors, store contracts, and handle intake.
These gaps led to delays, missed renewal cycles, and made it harder to support the business efficiently. Emerald’s procurement team wanted to evolve their function to a strategic business partner. With Levelpath Emerald achieved that by reimagining procurement workflows, increasing visibility into their processes and centralizing the data so that they had one unified view of suppliers, contracts, projects, spend, and more.
When evaluating new solutions, Emerald wanted to be sure that whatever they picked was easy to use. With a lot of international employees who have varying levels of technical expertise, it was important to their procurement team that any stakeholder be able to use it with minimal training.
They chose Levelpath to aid in their procurement transformation because of the user-friendly interface and built-in intelligence. The user-friendly interface was especially important because they wanted a tool that encouraged adoption across all departments, including legal, finance, and privacy. “Since we’ve been using Levelpath, the procurement cycles have been incredibly quick and incredibly sophisticated,” Zach shared, “we’ve had very little in the way of problems from our users.”
Procurement requests are now submitted through a single centralized system with automated routing and real-time tracking. Business users no longer have to chase stakeholders or guess where their request stands. Everything flows through one place and is clear, organized, and efficient.
Legal, privacy, and finance reviews have been integrated into a unified workflow within the centralized procurement system. Automated alerts and standardized processes have shortened cycle times and improved accountability across the board.
AI plays a major role in Emerald’s centralized procurement strategy. It is used to tag and organize contracts, flag upcoming renewals, and suggest relevant vendors during the intake process. These intelligent features reduce administrative burden and allow the procurement team to focus on higher-value work. Embedding AI directly into the centralized platform means that users do not need to be technical experts to benefit, they simply get smarter, faster workflows by default.
Emerald’s experience shows that simplicity drives adoption. By moving to a centralized procurement system, they have created a single source of truth for contracts, workflows, and vendor data. Most importantly, the shift to centralized procurement has allowed the team to move from a reactive posture to a more strategic role within the company, eliminating friction and delivering measurable results.
Emerald’s transformation shows how centralized procurement can remove complexity and deliver ongoing impact. With the right platform in place, procurement becomes a partner to the business, helping teams move faster and make smarter decisions. Watch the full webinar replay to see how Emerald made it happen and what your team can learn from their journey.
–Rose
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