top of page

What is an Administrator?

Administrators are the linchpin in modern enterprise operations, ensuring that organizations extract maximum value from their software investments while maintaining security, privacy, compliance, and user satisfaction. As the SaaS landscape continues to evolve, so too will the critical role of these digital Admin stewards.

Administrators: Unsung Heroes of Modern Business Operations

In today's digital-first business landscape, Software as a Service (SaaS) solutions have become the backbone of organizational efficiency. At the helm of these powerful tools are Administrators, the unsung heroes who ensure smooth operations and maximize the value of these investments.


What is a SaaS Administrator?

An Administrator is a business professional responsible for overseeing the implementation, management, and optimization of SaaS applications across an organization. Administrators, or Admins, act as the bridge between the software vendor and the business end-users, ensuring that the SaaS software and how users use the solution  aligns with the company's goals, security protocols, privacy rules and processes.

Key Responsibilities of an Administrator or Admin

Implementation & Integration:

Administrators / Admins lead the setup and integration of new SaaS applications, ensuring they work seamlessly with existing systems.

User Management:

Administrators / Admins manage user access, permissions, and onboarding, ensuring employees have the right tools to perform their jobs effectively.

Performance Monitoring:

Administrators / Admins continuously monitor system performance, identifying and resolving issues to minimize downtime.

Security Management:

Administrators / Admins implement and maintain security protocols, safeguarding sensitive data and ensuring compliance with industry regulations.

Vendor Management:

Administrators / Admins act as the primary point of contact with software vendors, managing relationships, negotiating contracts, and coordinating support.

Cost Optimization:

Administrators / Admins track usage, identify redundancies, and optimize licensing to ensure the organization gets the best value from its SaaS investments.

Training and Support:

Administrators /Admins provide training and ongoing support to end-users, helping them leverage the full potential of SaaS applications.

Renewal Management:

Administrators / Admins maintain a renewal calendar, evaluate software performance, and make informed decisions about contract renewals.

Privacy & Compliance:

Administrators / Admins collaborate with the security and IT team to ensure that the use of SaaS applications adheres to data privacy laws and industry-specific regulations. Administrators / Admins implement and maintain policies for data handling, retention, and deletion, conduct regular audits, and stay informed about evolving compliance requirements to protect the organization from legal and reputational risks.

The Strategic Impact of Administrators / Admins

SaaS Administrators play an important role in orchestrating new processes, operational efficiency, and driving ongoing digital transformation. By effectively managing SaaS applications, they:

  • Reduce IT costs by optimizing software usage and eliminating redundancies

  • Improve productivity by ensuring employees have access and training on the right tools

  • Enhance data security, privacy,[ and compliance

  • Drive innovation by identifying and implementing new SaaS solutions that address business needs

The Evolution of SaaS Administration

As SaaS adoption becomes the enterprise norm, the role of SaaS Administrator has evolved as  organizations have recognized the need for dedicated SaaS management professionals, Admins. Administrators / Admins bring a unique blend of technical knowledge, business acumen, and strategic leadership to the table.

Skills and Qualifications Successful Administrator / Admins Typically Possess:


Strong skills and curious understanding of SaaS architectures 


Excellent interpersonal abilities and collaborative mindset


Robust project management capabilities and attention to detail


Sharp financial acumen for budget management and cost optimization


Deep understanding of data security, privacy, and compliance regulations

The Future of SaaS Administration

As enterprises increasingly rely on SaaS solutions, the demand for skilled Administrators / Admins will grow. Organizations that invest in hiring skilled Administrators / Admins will be better positioned to leverage their SaaS investments, drive innovation, and maintain a competitive edge in the digital economy.

Empowering Success: The Crucial Role of Levelpath Administrators, Admins

At Levelpath, we believe in the power of partnership. Our Success team works hand-in-hand with customers, guiding them on their path to procurement excellence. At the heart of this collaboration are our customer administrators - the unsung heroes who unlock the full potential of the Levelpath AI Platform for Unified Procurement.

Why Administrators, Admins Matter:

Organization Admins are the architects of efficiency and productivity. With the ability in Levelpath to configure key features like Pathfinder, Workspaces, and the Decision Engine, Administrators / Admins shape Levelpath to fit their organization's unique needs. From managing user permissions to overseeing critical workspaces, these admins ensure smooth operations across the board.

But the admin ecosystem goes beyond a single role:

  • Workspace Leads orchestrate the flow of requests, keeping projects on track.

  • Agreement Managers have a bird's-eye view of all contracts.

  • Supplier Managers maintain a robust vendor network.

  • User Groups, expertly managed by Organization Admins, streamline collaboration by assigning specialized teams (Legal, IT, Finance, Security, Privacy, Compliance, Business Users) to specific workspace steps.

The Levelpath Difference:
At Levepath, we don’t just provide a software solution; we provide a customer commitment in the form of a partnership. Our success team is dedicated to empowering administrators with the knowledge, tools and support they need to stay curious and continually drive procurement transformation. From initial workspace setup to advanced customization and beyond, the Levepath community is there every step of the way.


Are you ready to unlock the full potential of your procurement processes? Discover how Levelpath administrators, backed by our committed success team, can revolutionize the way you work. Let's build a path to success, together..

bottom of page