What happens when 40,000 employees across 23 hospitals and nearly 300 outpatient centers all need something from procurement?
At SSM Health, it used to mean overflowing inboxes, endless back-and-forth, and more than a few frustrated stakeholders. Intake was messy, requests came from every direction, and the sourcing team spent more time untangling chaos than focusing on strategic work.
That all changed when they built and launched an AI-powered Front Door experience.
In just eight weeks, SSM Health launched a centralized intake experience on Levelpath. Now, over 250 contract requests a month flow through a single entry point that automatically guides each one to the right place. The system handles triage, routing, and clarification with no extra burden on the team.
But this is not just a story about improving forms or saving time. It is about what happens when procurement steps into the future and chooses to lead.
To understand the impact, it helps to know who we are talking about.